Frequently Asked Questions
How do I sign up?
Becoming a member of ganjarunner is quick and easy! Complete our registration form here or click the green “sign up” button located in the upper right hand side of our website. Approval only takes a few minutes, and you will receive an email confirmation once your account is activated.
Where does ganjarunner deliver to?
We are proudly deliver to 32 counties throughout CA, providing 90% of california’s population with safe, reliable access to cannabis. Enter your zip code at the top of the page to see which delivery option is available to you at your location.
We are continually working to expand our delivery zone. If we do not serve your location currently, please check back again soon!
Can I receive and order outside of California?
No. We can not legally delivery outside of California.
Is a doctor’s medical marijuana recommendation required to order from ganjarunner?
A medical marijuana recommendation is NOT required for adults over the age of 21, but IS required for members age 18-21
Will my package be delivered by a third party?
No. We employ our own hard working delivery drivers as required by state regulations.
What age is required to purchase cannabis in California?
Adults age 21 or over may purchase cannabis with a valid government-issued photo ID.
Adults ages 18-21 may purchase cannabis as medicinal members with a valid government-issued photo ID and a doctor’s recommendation for medical marijuana.
When can I expect my order to arrive?
Same Day Orders: Your order will arrive within 90 minutes or less, or within the scheduled time frame that you selected at checkout.
Next-Day Orders: We can only deliver up to 10pm per compliance laws.
Orders placed after 10:00pm will require an additional day to deliver.
Where can I have my order delivered?
You may receive your package at your residence, workplace, hotel, or any other location that is on private property. We cannot deliver to publicly owned land, government buildings or schools that provide instruction in Kindergarten, grades 1-12 or preschools.
Am I required to sign for my delivery?
Yes. You must be present at the time of delivery to receive your order. You will be required to verify your ID and sign for your package. We cannot deliver your package to anyone who is not listed on the receipt.
Can someone else receive my package on my behalf?
You may add other approved members to your account for your convenience when ordering. Any individual receiving a delivery from ganjarunner must complete the member application process and be verified. Please call us at 1-855-554-2652 to learn more about how this process works or simply go to https://ganjarunner.com/join/ to join.
What happens if I’m not there when the driver arrives?
Upon arrival, your driver will attempt to contact you by phone. If you do not respond within 5 minutes, your driver will mark your order as a failed attempt and your package will be rescheduled for delivery the following day. After the third failed attempt, your order will be cancelled and your payment, if applicable, will be refunded.
How much cannabis can I legally purchase in one day?
- 28.5 grams of cannabis flower (1oz)
- 8 grams of concentrated cannabis
- 228 grams of cannabis flower (8oz)
- 8 grams of concentrated cannabis
What is the State Cannabis Excise Tax?
Effective January 1, 2018, a 15 percent excise tax was imposed upon retail purchasers of all cannabis and cannabis products, including medicinal cannabis. and distributors are required to calculate and collect the amount of excise tax due on the cannabis or cannabis products they supply to you. The 15 percent excise tax is calculated based on the average market price from the retail sales multiplied by a 1.6x markup. As a retailer, we are required to pay the cannabis excise tax to the distributor and collect the cannabis excise tax from the customers. No cannabis and/or cannabis products may be sold unless the cannabis excise tax is paid by the purchaser (consumer) at the time of sale.
What are regulatory and compliance fees?
Regulatory and Compliance Fees include local cannabis taxes that are required by law and other costs and fees associated with providing a legally compliant retail delivery business such as but not limited to, compliance reporting software, driver insurance, GPS delivery tracking, vehicle and warehouse surveillance systems, fuel charges, cannabis-friendly banking, inventory management and reporting software, building permits and more.
Does my medical marijuana recommendation exempt me from sales tax?
Members with a verified government-issued MMIC (Medical Marijuana Identification Card) are eligible to claim a sales tax exemption on all their purchases.
If you already have an MMIC, please contact customer service directly to activate your exemption.
To obtain this card, you will need to contact your local government health department.
In accordance with CA State law, a standard medical marijuana recommendation alone will not qualify an individual for a sales tax exemption.